Refund policy

We want you to love Finding Chess. If something isn’t right with your order, please let us know—we’re happy to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your Finding Chess game must be:

  • Unused and in its original condition

  • In its original packaging

  • Complete with all chess pieces, Surprise Gifts, Movement Cards, game guides, and other components

  • Accompanied by your order number or proof of purchase

To request a return, email hello@findingchess.co with your order number and reason for the return.

Once your return is approved, we’ll send you return instructions and the return address.

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

If your order arrived damaged, defective, incomplete, or incorrect, please contact us before returning it. Finding Chess will cover the cost of making it right.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your game arrives damaged or defective, or you receive the wrong item, email hello@findingchess.co with your order number and photos of the issue.

We’ll review the problem and make it right with a replacement, replacement component, or refund, as appropriate.

Missing or Damaged Game Pieces

Finding Chess contains lots of individual pieces, and we don’t want one missing piece to stop the fun.

If your game arrives with a missing or damaged chess piece, Surprise Gift, Movement Card, game guide, or other component, email hello@findingchess.co and let us know what’s missing or damaged.

Whenever possible, we’ll send you the replacement component rather than asking you to return the entire game.

Opened or Used Games

We cannot accept change-of-mind returns for games that have been played or where sealed Surprise Gifts or other sealed components have been opened.

However, if your product is damaged, defective, incomplete, or incorrect, please contact us. We’ll work with you to resolve the issue even if you opened the package to discover the problem.

Sale Items & Gift Cards

Sale items may be returned under our standard return policy unless they were clearly marked Final Sale at the time of purchase.

Items marked Final Sale cannot be returned for change of mind.

Gift cards are non-refundable.

These restrictions do not affect any rights you may have for defective or incorrectly supplied products.

Exchanges

We don’t currently process direct exchanges.

If you would like a different item, please request a return for your original purchase and place a new order for the item you prefer.

Refunds

Once we receive and inspect your return, we’ll email you to let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 7 business days after we receive and inspect your return. Your bank or credit card company may take additional time to process and post the refund to your account.

Lost or Missing Packages

If your tracking shows that your package has not arrived—or shows Delivered but you cannot locate it—please contact us at hello@findingchess.co.

For packages marked Delivered, we may ask you to:

  • Check around the delivery location

  • Check with members of your household or neighbors

  • Allow a short period of time in case the carrier’s delivery scan was premature

If you still cannot locate the package, we’ll work with the carrier to investigate the shipment and determine the appropriate next step.

Gift Orders

If you received Finding Chess as a gift and need help with a return or replacement, please contact hello@findingchess.co.

If possible, provide the purchaser’s name, order number, or other information that can help us locate the original order.

Refunds are generally issued to the original payment method.

Returns from Canada

Our 30-day return policy also applies to eligible orders shipped to Canada.

For change-of-mind returns from Canada, customers are responsible for return shipping costs and any applicable shipping, customs, duties, taxes, or related charges associated with returning the product.

If your Canadian order arrived damaged, defective, incomplete, or incorrect, please contact us before returning anything so we can determine the best solution.

Questions?

Have a question about a return, refund, replacement, or your order? We’re happy to help.

hello@findingchess.co

Last updated: September 2026