Shipping policy

Where We Ship

We currently ship to the United States and Canada.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

U.S. orders over $69 USD qualify for free shipping.

For orders shipping to Canada, shipping costs are calculated at checkout.

Order Processing

Finding Chess was created by Charlie, age 8—and she helps pack the orders, too.

“I go to school on weekdays, so I pack and ship orders on the weekend. Thanks for waiting!”
— Charlie, Age 8

Orders are typically packed and shipped on weekends and should leave us within 5 days of your order being placed.

During launches, holidays, or especially busy periods, processing may take a little longer. If we are unable to ship your order within the expected timeframe, we’ll contact you by email with an update.

Delivery Times

Once your order has shipped, delivery within the U.S. typically takes approximately 2–5 business days.

Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

Ordering for a birthday, holiday, or special occasion? We recommend ordering early and allowing a little extra time.

Tracking Your Order

We’ll send you a shipping confirmation email with tracking information as soon as your order is on its way.

If you haven’t received tracking information within 5 days of placing your order, please contact us at hello@findingchess.co.

Shipping to Canada

Shipping costs for Canadian orders are calculated at checkout.

Orders shipped to Canada may also be subject to applicable duties, taxes, customs charges, or carrier/brokerage fees upon arrival. These charges are not included in your purchase price unless specifically stated at checkout and are the responsibility of the recipient.

Please note that selecting your Finding Chess order as a gift does not necessarily qualify the shipment for a Canadian customs gift exemption.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order.

If you notice an error, contact us at hello@findingchess.co as soon as possible. We’ll do our best to correct the address before your order ships.

Once a package has shipped, we may not be able to change or redirect the delivery address.

If an order is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange redelivery. Additional shipping charges may apply.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us at hello@findingchess.co with your order number and we’ll help you with the next steps.

For damaged deliveries, please keep the original packaging and take photos of the package and product, as these may be needed to process a carrier claim.

Gift Orders

Sending Finding Chess to someone special? You can add a personal gift message to your order.

For gift orders, pricing information will not be included in the package.

If you’re ordering for a birthday or another special occasion, please order early. While we’ll do our best to get your gift there on time, we cannot guarantee delivery on a specific date.

Shipping Delays

Occasionally, carrier delays, severe weather, customs processing, holidays, or other circumstances outside our control may affect delivery after your order has shipped.

If there’s a problem with your shipment, please contact us and we’ll do our best to help.

Questions?

Have a question about shipping or your order? We’re happy to help.

hello@findingchess.co